Consultation requests, post-operative follow-ups, days split between your rooms and theatre. Ugo keeps your diary, welcomes first contacts on your WhatsApp Business and prepares quotes and documents to send, while every assessment stays with you, in consultation. It asks you to confirm before every action.
An app for cosmetic surgeons has to cope with split days: consultations in your rooms in the morning, surgery at a hospital in the afternoon, follow-ups the next day. That’s why Ugo works on WhatsApp: type or send a voice note between commitments, and it uses the diary, email, contacts and folders you’ve connected.
Many patients take the first step with a message: they ask how much it costs, when you can see them, where your rooms are. After the consultation come the quote, the information documents, the tests to arrange, the date at the hospital. After surgery, follow-ups at precise intervals. It’s a chain of appointments and messages that, if it breaks, lands on you and your secretary.
Ugo doesn’t make assessments, doesn’t give advice on treatments and doesn’t comment on results or photos: that’s for the consultation, with you. It doesn’t write promotional copy and doesn’t connect to your clinical records software. It looks after the organising: it books and moves appointments, fills in your quote templates, sends the documents you prepared and reminds you of follow-ups. Everything it sends or creates goes out after your “Confirm”.
Theatre time is planned to the minute. Admin time, almost never.
Messages arrive at all hours with questions about prices and availability. Answering everyone properly, without promising anything in writing and guiding interested people towards a consultation, takes time and care.
Consultations in your rooms, surgery at one or more hospitals, follow-ups on yet another day. Every theatre list that moves drags other appointments with it and patients to let know.
One week, one month, three months: you decide the follow-up intervals, but they have to be booked, remembered and moved when the patient can’t make it. A missed follow-up is a problem for everyone.
After the consultation the patient is waiting for the quote and the written information about the procedure. Filling in the template and finding the right documents in the evening is work that piles up.
Organising and documents, while every assessment stays in consultation.
With Automations, anyone messaging your WhatsApp Business gets a sober reply and three buttons: “First consultation”, “Follow-up” or “Other”. For consultations Ugo checks your diary and offers a time; questions about results or treatments it doesn’t answer, leaving them to you through the “Other” branch.
Skills used
Chloe Bonner messaged your number and chose “First consultation”. The first free one-hour slot in your rooms is Wednesday 21st at 17:00. I’ll book the consultation and send her the address and the consultation fee, as per your fee schedule. Shall I go ahead?
After surgery you dictate the follow-up intervals you’ve decided. Ugo finds free slots on the right days, creates the appointments and drafts the message for the patient, which goes out from your number after your OK.
Skills used
🎤 Voice message (0:08)
Here are the follow-ups for Valerie Mann: • Wednesday 28 October at 10:00 • Wednesday 18 November at 10:30 • Friday 22 January at 11:00 All at your rooms on Harley Street. Shall I add them to your diary and send her the dates from your number?
Once the consultation is over you dictate the items to Ugo: procedure, hospital, anaesthetic, length of stay. It fills in your template on Drive and drafts the email with the quote and the information documents you wrote. You take informed consent in consultation, as always.
Skills used
Quote for Chloe Bonner: procedure at the Marylebone hospital, day case, local anaesthetic with sedation
I’ve filled in the “Procedure quote” template for Chloe Bonner with the items you gave me and the prices from your fee schedule. Shall I save it as a PDF in “Patients/2026/Bonner” and email it to her along with “Pre-procedure information.pdf”?
The hospital moves your list to the afternoon. You tell Ugo: it shows you which consultations overlap, suggests new times and drafts messages for the patients affected.
Skills used
Friday’s list is at 2pm instead of 8am
I’ll move “Theatre list – Marylebone hospital” to Friday at 14:00. Two consultations in your rooms overlap, at 15:00 and 16:00: I can move them to the morning, at 9:00 and 10:00, and message both patients from your number. From your rooms to the hospital takes about 25 minutes. Shall I go ahead?
Between rooms, hospital and follow-ups, with an office assistant always in your pocket.
Ugo sends you the day: consultations in your rooms, theatre at the hospital, follow-ups, with travel times.
The automation on your WhatsApp Business welcomes new contacts and asks you to confirm the consultations to book.
After a consultation, you dictate the items and Ugo prepares the quote and information documents.
While you’re in theatre, requests that aren’t about appointments wait for you.
You dictate the follow-up intervals for today’s procedure and Ugo puts them in your diary.
On Mondays, a scheduled task lists quotes sent with no reply for more than two weeks.
Diary, messages and documents. Clinical records and patient photos stay in your systems.
Patients receive confirmations, follow-up dates and reminders from the practice number. With Automations Ugo handles appointment requests, and if you reply yourself it stops for that conversation.
Google Calendar or Outlook: rooms, hospitals and theatre in separate calendars. Ugo reads them together and warns you if two commitments overlap.
On Google Drive or OneDrive: a quote template with {{patient}} and {{procedure}}, fee schedule, pre- and post-procedure information you wrote. No photos or clinical data: those stay in the clinical records.
If you track first contacts in HubSpot or Zoho CRM, Ugo adds notes and tasks to the contact record after you confirm, so you know where every enquiry stands.
The most useful Ugo features for this job, starting with the first one to turn on. You switch them on from the portal in a few minutes.
For clinical records, photos and medical documentation you need dedicated practice software. Ugo covers the organising: consultations and follow-ups in your diary, first contacts from your WhatsApp Business, quotes and documents to send. It works on WhatsApp, where many patients already message you.
No. Ugo gives no information on treatments, risks or results and doesn’t comment on photos: those are topics for the consultation, with you. In automations you can handle appointment requests with buttons; everything else takes the “Other” branch and stays with you.
Ugo isn’t a marketing tool and doesn’t send campaigns. Advertising cosmetic procedures in the UK has strict rules, from the CAP Code to the GMC’s guidance for doctors offering cosmetic interventions: the messages Ugo sends from your number are about organising, reply to people who messaged you and go out with the text you approved.
No. Informed consent is built in your conversations with the patient, with a cooling-off period, and signed according to your procedures. Ugo can send the information documents you prepared in advance, and remind you who still needs to bring them signed.
We recommend you don’t. Photos and clinical data are health data, special category data under UK GDPR, and should be kept in the practice systems designed for it. With Ugo, use names, contact details, appointments and administrative documents.
Associations, bodies and official sources for the sector: external websites, independent of Ugo.
Connect your diary, folders and WhatsApp Business in a few minutes. Consultations get booked in order, and follow-ups aren’t forgotten.
