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When can I use Ugo?

Any time. Ugo works at three moments: when you message it, to help you with your work; when a customer messages your WhatsApp Business number, to reply to them with automations; and when you decide it should message you first, for example every morning with the day’s appointments.

Try UgoHow it works

Most work tools wait for you to open them. Ugo, on the other hand, is in the chat you always have open, at any hour. You can ask it something at 7am before you set off, between one customer and the next, or in the evening as you look back over the day.

And it doesn’t only work with you. With automations it replies to customers who message your WhatsApp Business number while you’re busy: it understands what they’re asking, asks the questions you would ask and uses your tools. You decide which steps wait for your OK.

Three moments, one assistant

Working alongside you and helping your customers directly.

When you message it

A question, a voice note, a request: tomorrow’s diary, yesterday’s quote, the email to send. Ugo gets it ready, you confirm.

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When a customer messages you

Automations reply from your WhatsApp Business number: they book appointments, send documents, collect requests and let you know.

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When you decide

With scheduled tasks Ugo messages you first: appointments every morning, deadlines every Monday, a round-up on Friday.

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Throughout the day

A few examples of when Ugo makes a difference.

Before you set off

A summary of your appointments and important emails arrives on its own, at the time you’ve chosen.

While you’re driving

A voice note at the lights to dictate notes on a visit or ask how far it is to the next customer.

While you’re with a customer

Another customer messages your number: the automation replies and books the appointment without interrupting you.

Out of hours

Evening requests are collected and sorted, and in the morning you find everything in order.

When you need a document

Wherever you are, Ugo finds it in your folders and sends it to whoever needs it, once you say OK.

At the end of the day

You dictate what happened and Ugo updates the CRM, creates reminders and drafts tomorrow’s emails.

While you’re busy, Ugo replies to the customer

An automation on your WhatsApp Business number. The blue bubbles are the customer, the white ones are the replies sent from your number.

  1. Hello, I’d like to book an appointment for a quote

  2. Hello! I’m Mark’s assistant. What day and time would suit you?

  3. Thursday morning, around 10

  4. Great, Mark is free: I’ve booked you in for Thursday 16th from 10 to 11am. Speak soon! 📅 Add it to your calendar: calendar.google.com/…

Working with you

The skills you use most when you message Ugo.

Replying to your customers

Automations and the tools they use most often.

Who already uses it this way

Trades where automations save the most time.

Questions about when to use Ugo

Does Ugo reply to customers at night too?

Yes, automations reply at any hour. Actions you’ve set to “Ask me to confirm first” wait for your OK, for example the next morning.

If I reply to the customer myself, does the automation stop?

Yes. When you reply from the WhatsApp Business app, the automation stops by itself for that conversation.

Can Ugo message me first?

Yes, with scheduled tasks: you choose the days, the time and what you want to know, such as the day’s appointments or the week’s deadlines.

Do automations message people who haven’t contacted me?

No. They only reply to customers who have messaged you, within WhatsApp’s 24-hour window. They can’t be used for mass campaigns.

Ugo works when you do, and when you can’t

Connect your WhatsApp and your calendar, then create your first automation for your customers.

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